Improve agent performance?

We can help you:
• Complete a comprehensive review of your existing organization, processes, and technologies to identify opportunities for improvement
• Identify ways to make technology enable greater agent performance
• Design and deliver more effective agent training
• Design and deliver effective quality monitoring and supervisor coaching programs
• Streamline and improve business process performance
• Manage staffing needs and service levels through effective use of outsourcing
• Address morale, confidence, and cultural change needs through interim outsourced management of your center

The services we can provide to help you improve agent performance include:
• Contact Center Assessments
• Continuous Process Improvement Facilitation, Analysis, Design, and Implementation
• Technology Planning, Requirements, Design, Vendor Selection, and Technology Project Management
• Agent Performance Optimization
• Contact Center Outsourcing Assistance – Evaluation, Selection, Implementation, Relationship Management
• Interim Contact Center Management

See more examples of our experience, including Sample Deliverables, more detailed Case Studies, and Client References.